Arranged over 29 floors, the Capitol Hotel is an upmarket hotel offering 5-star accommodation in Tokyo’s central district of Akasaka. With city views and contemporary decor, the rooms also include Wi-Fi, flat-screen TV, minibar and fridge, in-room safe, complimentary tea and coffee including Japanese green tea, slippers, hairdryer and complimentary toiletries. For the leisure and business traveller, the hotel provides concierge services, full-service spa, conference space and business center, dry cleaning and laundry services, fitness facilities and a grocery store. Staff at the 24-hour front desk can also provide tourist information and assistance. Three restaurants specialising in Japanese, Chinese and western cuisine as well as two bar/lounge areas are available on-site. Conveniently located opposite the Tameike-Sanno metro station, the Capitol Hotel is also within 2.2 kilometeres of the Tokyo Tower, Tokyo Midtown, Roppongi Hills, Chiyoda City and the Imperial Palace.
Whilst not a busy tourist area, the Capitol Hotel is centrally located and within easy access to Tokyo's main attractions by either taxi or public transport. There is a metro station across the road and another just a few minutes' walk away.
With 29 floors and large scale windows the rooms offer grand views of the Tokyo skyline and surrounding city. The rooms have been described as clean, spacious and beautifully decorated with stylish, modern Japanese decor and large comfortable beds. The bathrooms are also spacious and luxurious.
The staff have been described as courteous, friendly, welcoming, attentive and accommodating. Most staff members speak English and are reportedly helpful when it comes to providing tourist information, giving directions and making recommendations for restaurants and sites to visit.
Some guests felt frustrated and inconvenienced by certain rules and restrictions placed on using the facilities. Guests, for example, with tattoos are not permitted to use the fitness and swimming pool area, while some facilities are available to members only.
While the majority of customer service comments were overwhelmingly positive, a number of guests reported that staff were cool and disinterested in providing information or assistance when requested. Guests reported feeling unwelcome while others also experienced difficulties communicating with staff who did not speak English.
Some guests felt that the quality of service, amenities and furnishings did not meet the standards of a 5-star hotel. The concierge service also operates during limited hours which guests found frustrating at times.
No, The Capitol Hotel Tokyu doesn’t offer pool areas.
No, The Capitol Hotel Tokyu doesn’t allow pets.
Yes, The Capitol Hotel Tokyu provides Parking for guests.
Check-in at The Capitol Hotel Tokyu is available from: . Check-out time is by .
The Capitol Hotel Tokyu is located in 2-10-3 Nagata-Cho Chiyodaku, 100-0014, Tokyo, Japan.
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