Steigenberger Airport Hotel Frankfurt (Frankfurt, Germany)

Naturally, most guests were Frankfurt Airport passengers, so many liked the location within five minutes' drive of the terminals. The free airport shuttle bus service operated every 15 minutes around the clock and was reportedly reliable. The forest next door proved to be another bonus for guests who wanted to stretch their legs with a walk after a long flight.

Considering its large size and high turnover of short stay guests, this airport hotel attracted mostly positive opinions from reviewers for its customer service and catering. Personnel were reportedly friendly, courteous and helpful while many diners said they enjoyed the breakfast buffet and food in the restaurants, in particular the one serving traditional German fare.

For most business and leisure travellers, this hotel proved to be a popular choice for upscale accommodation close to Frankfurt Airport. There was praise for the guest rooms and shared facilities like the gym, pool and spa. Many reviewers thought the rooms were clean, well-decorated and comfortable with effective soundproofing, although a few light sleepers in some rooms claimed aircraft were occasionally audible.

According to some critics, occasionally check-in was slow during the busiest periods. Restaurant service was also reportedly sluggish at times and some guests claimed housekeeping was missed in rooms.

Prices for food and drinks were expensive, critics often claimed. Free Wi-Fi speeds and network signal strength underwhelmed some reviewers who disliked paying fees to upgrade to faster Wi-Fi.

Critics claimed some rooms appeared to have been more recently updated than others and that while some rooms were spacious, others were a bit small. Criticism of the older rooms focused on their tired-looking decor and furnishings.