Solent Hotel and Spa (Fareham, United Kingdom)

The guest rooms at Solent Hotel and Spa are quite spacious and feature comfortable beds and plenty of extra amenities. Guests reported that the rooms are very clean and the bathrooms are large with luxurious showers.

There's never a shortage of things to do around this hotel. A swimming pool, two bars, a spa, a fitness centre and well-tended grounds to wander are just a few of the options available and all facilities are clean and maintained by professional and accommodating staff.

Guests reported that staff members are warm and friendly and go out of their way to ensure guests are enjoying their stay by offering assistance and asking if anything is needed. Also reported was quick check-in, staff who accommodate guests requests and staff who allow guests to check out later at no extra cost.

The rooms at Solent Hotel and Spa are dark due to lack of natural light entering and a lack of light fixtures. Guests also reported that the rooms are dated with old-fashioned decor and furnishings, the carpet is dusty, there is a musty smell, the walls aren't soundproof and the beds are uncomfortable.

Guests reported that the service at breakfast is lacking. There are long waits to be seated and served, staff are unfriendly and don't smile and no one checks up on you during your meal. Also reported was a lack of options to chose from and much of the food is bland.

Some staff members at this hotel are unfriendly and hard to deal with. Guests reported that issues go unresolved, there are long waits for items to be delivered to rooms, complaints are not taken seriously nor dealt with in an efficient manner and no apologies are offered when things go wrong.