Premier Inn London Hayes, Heathrow (North A4020) hotel (London, United Kingdom)

Most guests were impressed by the standard of the rooms at the Premier Inn London Hayes Heathrow. Although not refurbished, the rooms are clean and comfortable. Plus, most are of a reasonable size. Good quality beds and air-conditioning are highlights among the selection of amenities.

Luxuries aren't on the table here but guests do feel that they have enjoyed what they paid for and more. The rates are reasonable for the quality of accommodation offered. Plus, Wi-Fi and parking are included free of charge. Guests also comment that the meal deals offer additional value for money.

Guests often comment about the friendly, courteous and attentive service offered by the staff at the Premier Inn London Hayes Heathrow. The front desk offer a genuinely friendly greeting to the area and are pleased to help with any requests throughout your stay.

Only a small number of guests mention any external noise but several comment that they were disturbed by noise coming from within the hotel. The problem seems infrequent and appears to depend on the other guests in the hotel at the time of your stay. Asking for a room on the top floor may help.

Although many guests found the bathrooms were perfectly acceptable, others describe a musty smell. Several other guests mentioned that they found too few towels were provided and the free toiletries were disappointing.

Reviews of this hotel are mostly fairly positive although a few guests had minor complaints. Some were disappointed by the lack of a phone in the rooms while a couple of others found the free Wi-Fi connection was a little slow.