Hotel Ramada Crawley Gatwick (Crawley, United Kingdom)

Many choose the hotel for the convenient "park and fly" package, as the hotel is within a few minutes' drive of the airport. Drivers note that there are plenty of parking spaces available, and that parking is free for overnight guests. The hotel is also located in the heart of Crawley, with many restaurants, pubs, supermarkets, and shops within a comfortable walking distance. The Crawley Train Station is also only a few minutes away on foot.

Many guests comment that the hotel offers good value for money by including Wi-Fi and parking in their rates. Several guests were pleased to find smoking rooms available, noting that more and more hotels are entirely smoke-free these days.

The front desk staff have received many positive reviews for their personable and professional customer service, with guests frequently commenting often on their enthusiastic approach to providing directions, recommending restaurants, and resolving issues.

The front of the building is attractively historical, and guests who stay in the "main" building generally find their rooms bright and comfortable, with traditional decor. However, the building has had at least two extensions built onto it over the years, and is considerably less attractive from the back, which is where most guests enter through the car park. Rooms in the "Sussex Wing" are generally described as "very worn-out" and guests report various issues with plumbing, heating, and odours.

Several guests were put off, or later woken up, by the group operating a hand car wash service in the hotel car park, which is not monitored.

Several guests note the hotel is not air-conditioned, and the area is too noisy at night to open the windows. Others were bothered by inconsiderate neighbours.