Minutes from the Bosque de Chapultepec, the Novotel Mexico City Santa Fe offers modern, four-star accommodations and private indoor parking. The spacious, air-conditioned guest rooms each feature a minibar, flat screen television, and complimentary Wi-Fi. Room service is available 24-hours, and family pets are welcome. The heated outdoor pool, terrace, and sauna invite guests to relax. The Novotel Mexico City Santa Fe also offers a fitness centre and a children's play area with an XBOX. International and Mexican cuisine is on the menu at the on site restaurant, open daily for breakfast, lunch, and dinner. Hungry travellers will also find a wide variety of dining options within a five-minute walk. The Frida Kahlo Museum and Coyoacan are within 12 miles of the hotel, and the National Museum of Anthropology is also within day trip range. KidZania Santa Fe is a six minutes away.
Travellers generally enjoy the hotel's location in the Santa Fe business district, describing the area as safe, quiet, and filled with good restaurants and shops. Though the historic and cultural attractions of Mexico City are not too far off, heavy traffic on the major routes can result in a long day for sightseers.
The rooms are widely described as clean, spacious, and well maintained, with simple, modern decor and reasonably speedy Wi-Fi. The gym is on the smaller side but adequately equipped, and the outdoor, rooftop pool and terrace are widely appreciated. Travellers generally find the price to quality ratio very fair.
Most travellers are pleased with the overall level of customer service at the hotel. The front desk staff are widely described as friendly and professional, pleased to assist with booking tours or other inquiries. Many guests also send their compliments to the chef on the rich breakfast buffet, and enjoy polite, attentive service from the wait staff.
While the pool is inviting, some travellers have found the water temperature too cold, while others feel a small bar would be a great improvement to the terrace area.
With so many restaurant options close by, guests report that the on site restaurant is very quiet for lunch and dinner, and the a la carte menu does not seem to be as popular as the breakfast buffet.
Long waits for valet parking, housekeeping oversights, and an ineffective resolution of reported room maintenance or similar customer satisfaction issues have dragged some otherwise "very good" reviews down into "average."
Yes, Novotel Mexico City Santa Fe offers 1 pool area.
Yes, Novotel Mexico City Santa Fe has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.
Yes, Novotel Mexico City Santa Fe provides Parking, Accessible parking for guests.
Check-in at Novotel Mexico City Santa Fe is available from: . Check-out time is by .
Novotel Mexico City Santa Fe is located in Antonio Dovali Jaime 75, 01210, Mexico City, Mexico.
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