Hotel Hyatt Place Hampton Convention Center (Hampton, USA)

Guests largely felt the basic standard of the accommodation at this motel was fairly reflected in the competitive rates. Many said it was no frills but was clean and comfortable enough for a brief stay. Reviewers often said the freebies that were thrown in enhanced the property's value credentials. These included parking, cable TV and morning coffee plus Wi-Fi that was free and generally reliable.

The location just off Interstate 64 proved popular with many visitors who liked being close to eateries and convenience stores. There was also easy access along I-64 to two international airports at Newport News and Norfolk. Downtown Hampton and beaches were only a short drive away. Some guests also appreciated being walking distance from Hampton Coliseum and the convention center.

Reviewers largely described the staff at reception as friendly, accommodating and helpful. However, there were some claims that complaint handling procedures could have been improved.

Some critics said there were rooms that would benefit from further modernization to tackle issues like stained carpets, tired-looking furnishings, non-functioning power outlets, malfunctioning air-conditioning and sagging mattresses.

There were occasional claims of unpleasant smells in some of the rooms, which reviewers sometimes found annoying. These included musty smells and lingering tobacco odors, even in certain non-smoking rooms.

Reviewers occasionally took issue with the standard of cleanliness in selected rooms. Some claimed they encountered pests occasionally; others were unimpressed by accumulations of hair and dust plus mold in some bathrooms.