About Hilton Garden Inn Louisville-Northeast
Situated in an area that puts guests steps away from shops and restaurants, the Hilton Garden Inn Louisville-Northeast offers modern accommodations and professional, courteous staff members.
Each of the property's 135 rooms features a flat-screen TV and complimentary Wi-Fi. Other amenities include an ergonomic work chair, free toiletries, a microwave, coffee maker and refrigerator.
Free parking is available to guests at the Hilton Garden Inn Louisville-Northeast. There's also a fitness center and an indoor pool.
The Great American Grill serves breakfast daily, while the Great American Lounge is the place for freshly mixed beverages. Furthermore, the Pavilion Pantry sells sundries 24 hours a day.
The hotel is approximately a 20-minute drive from the Kentucky Center for the Performing Arts. Furthermore, the Louisville Zoo is about 14 miles away.
Positive Reviews
positive:
The Staff Are Attentive
Guests felt that the hotel's employees generally had very courteous attitudes. Furthermore, they were very efficient and responsive if guests informed them of problems. Reported issues were resolved as completely as possible, even if that meant moving guests to different rooms.
positive:
Walking Distance to Attractions
If you don't want to deal with a lot of driving during your stay, this property is a great place to stay. It's just an easy walk from upscale shops and several restaurants, so you'll find plenty to do without hassles.
positive:
The Rooms Are Tidy and Inviting
Guests generally found that their rooms were very clean and well equipped. They especially liked amenities including the Neutrogena toiletries and Keurig coffee makers. Together, these characteristics helped make guests feel glad they had chosen to stay here rather than elsewhere.
Negative Reviews
negative:
The Beds Are Hard
There were numerous complaints that the mattresses were far too stiff and not supportive. When guests reported the issues to staff members, they were told the mattresses are adjustable. Even when guests tried to adjust them though, the efforts rarely resolved the discomfort.
negative:
Breakfast is Not Worth the Cost
Guests were firstly a little miffed that they had to pay to eat breakfast here. Furthermore, they often did not feel that the available offerings justified the price. You may want to eat here once to see if it's worthwhile to you, but also be open to exploring offsite dining options in the area to see if they are more suitable.
negative:
Loud Air Conditioners
Guests occasionally mentioned that the air conditioners were very loud when they were operating. Some guests found that the excessive noise made it hard to get restful sleep. If you are often bothered by noise, you may want to use some earplugs.