Hotel Heart (Hanoi, Vietnam)

About Heart

Centrally& ideally located! Our rooms are overlooked the centre part of Hanoi Old Quarter. Within 1 minutes on foot to attractive sights as Hoan Kiem Lake, the water puppet theatre and Ngoc Son temple. Walking distance to Ho Chi Minh Mausoleum& Museum and the temple of Literature. The most convenient part to go to the bars, restaurants and banks...All the rooms are private, equiped fully and comfortably furnitures. Our offers for all our Guests: daily complimentary breakfast, in room setted up tea, coffee, snack, mineral water. Fruit and drinks are served all day. Reception is open 24 hours with fluently English speaking team. A front desk opened and staffed 24/7. Daily housekeeping included in the room rate. Private bathroom for each unit. ***Property Policies and Conditions*** 1).Check-in: 14:00-23:00 Check-out: Before 12:00 noon Earlier check-in is possible without surcharge IF that room is available. If you prefer earlier checkin for sure, we recommend you reserving the room from the prior night. 2).The free luggage storage room is available at our hotel. 3).Cancellation Policy: - If canceled up to 3 days (72 hours) before date of arrival, no fee will be charged. - If canceled later than 3 days (72 hours) or in case ofno show, 100% deposit will be charged. 4).Payment: Visa Card, Master Card, Traveler's Cheque are accepted with 3% service charge.5).Children and Extra beds:Children under 5 years old stay for free if sharing the bed with adults. Children aged 5 or over must use an extra bed. An extra bed is available @5 usd/bed. In case that you book our rooms via any website and do not either register for children aged five years or older or request for extra beds, please follow the Hotel’s Children Policy when you check in. 6).Please avoid scams: It may happen on the way to our hote. There are some people who will come to you and convince to take you to a'second hotel'which is not ours by saying our hotel is fully booked. Please do not follow them andmake your right way to our hotel at 11B Hang Hanh Street to avoid being taken to a wrong hotel.