About DoubleTree by Hilton Columbia
The DoubleTree by Hilton Columbia is conveniently located close to downtown Baltimore, and a stone's throw from local sporting facilities and area's premier tourist attractions.
Contemporary rooms feature modern amenities including HD TV with on-demand movies, coffee and tea making facilities, in-room safe, work desk and complimentary Wi-Fi.
Maintain your fitness regime in the on-site gym or enjoy a swim in the indoor heated pool or simply plunge into the hot tub. Business travellers will appreciate the 24 hour business centre.
5485 Restaurant and Bar is the DoubleTree by Hilton Columbia’s on-site dining option and it is open for breakfast, lunch and dinner. A number of popular American restaurants such as Applebee’s are also close by.
The Baltimore Washington Thurgood Marshall International Airport is a 5 minute drive from the hotel and Baltimore's Inner Harbour is a 25 minute drive away.
Negative Reviews
negative:
Poor Housekeeping
Some guests left reviews that were not very complimentary at all regarding the job done by housekeeping staff, with guests having to search for additional toilet paper, tissues, extra linen and other extra supplies.
negative:
Lacking Customer Service
A general theme running through a number of reviews was the sub-standard level of customer service experienced at the hotel with some commenting that it was often difficult to get a hold of staff to assist with their additional requirements.
negative:
No Shuttle Service
Some visitors had the unfortunate experience of not being able to use the normally provided shuttle to get to nearby attractions, as the hotel informed them that the shuttle could not be driven due to the hotel being under-staffed, which left guests frustrated at having to find another source of transport.