Holiday Inn Winter Haven, an IHG Hotel (Winter Haven, USA)

This hotel is not only conveniently located close by to top-rated restaurants and shopping areas but is also situated close to Legoland Florida. Guests have visited this hotel particularly to be near the action that Legoland offers and have not been disappointed.

This hotel has embraced the spirit of the surrounding attractions, namely Legoland, primarily by offering discounted tickets at the front desk. Complimentary transport to and from Legoland has also contributed to many positive reviews as many guests staying at this hotel were doing so for the purpose of visiting Legoland.

The service level offered by staff at this hotel is phenomenal. Guests have particularly made mention of the staff at the front desk. Guests were always made to feel like the priority and staff always went out of their way to be of assistance.

This hotel boasts a 24-hour front desk service. The staff operating the front desk during the day have received excellent reviews and have been applauded. However, there have been a few complaints of bad service and less than competent staff that operate the front desk during the night.

This hotel has received glowing reviews about the staff. However, there have been some complaints that this hotel is understaffed. As helpful as they all are, there are simply not enough of them to cater for this hotel at its full capacity.

Some guests have laid complaints that the air-conditioning was not in full working order at all times. The air-conditioning has sometimes been reviewed to be a very loud amenity and some guests have simply complained that it doesn't work.