Cheyenne Mountain Resort (Colorado Springs, USA)

The standard of the beds is a hit with guests, who frequently say they had a great night's sleep thanks to them.

The hotel is often described by guests as being very clean, both in the public areas and in the rooms, exceeding guests' expectations.

The views of the mountains and golf course are frequently praised by guests, who say this is one of the highlights of a stay here, and advise specifying a room overlooking the scenery as the extra cost is worthwhile. The location also offers plenty of opportunity for exploring.

In the vast majority of cases, guests were delighted with their stay here. However, some guests have raised the problem of noise carrying between rooms, particularly between noise traveling down from higher floors to the rooms beneath. Some guests have said they could hear footsteps quite loudly due to the lack of sound insulation, and that this sometimes disturbed them at night. Noise coming through the ceiling from cleaning staff was also an occasional problem for guests who wanted to sleep later.

Most guests praised the staff at the hotel, but on occasion some guests said they found the customer service to be lacking, saying staff seemed disinterested or were inefficient at dealing with issues raised by guests.

Some guests said that for the price they paid for food in the hotel's restaurant, they were disappointed at the standard and choice available.